Our contact details
Name: Healand Clinic
Address: 1A Sailsbury Road, Leicester LE1 7QR
Phone Number: 0116 211 122
Policy created: 05/05/2023
The type of personal information we collect
We currently collect and process the following information:
o Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the
Booking a consultation
Signing up to our newsletter
Submitting a contact form
Please note: when you perform either of the above actions, you will be automatically added to
our marketing database. If you do not wish to receive any marketing communications from
Healand Clinic, please let us know: firstname.lastname@example.org
We also receive personal information indirectly, from the following sources in the following
1. Automated technologies or interactions – As you interact with our website or receive our
marketing emails, we may automatically collect technical data about your equipment,
browsing actions and patterns. We collect this information by using cookies and other
2. Third parties or publicly available sources – We may receive Personal Data about you from
various third parties and public sources as set out below:
• Technical data from the following parties:
• analytics providers, such as Google based outside the EU,
• search information providers, such as Google based outside the EU.
We use the information that you have given us in order to discuss treatments or send relevant
information and promotions.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for
processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your personal details and contact details for 6 years. We will then dispose of your
information by removing it from our databases.
Your data protection rights
Under data protection law, you have rights including:
1. Your right of access
You have the right to ask us for copies of your personal information.
2. Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also
have the right to ask us to complete information you think is incomplete.
3. Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
4. Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain
5. Your right to object to processing
You have the right to object to the processing of your personal information in certain
6. Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another
organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we
have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a
complaint to us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://ico.org.uk/
Informa_on updated May 2023